Policy - Global Jewelry Imports

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept exchanges and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 2 hours of purchase

I don't accept returns

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

Global Jewelry Imports are very mindful of the right to privacy and are very sensitive. As a result, during your visit to our Etsy store, we do not record any personal details except when you provide it to buy our items, register an account, and/or subscribe to our newsletter. Our mailing list is proprietary and is never given to a third-party source - the only contact you get as a result would be solely on behalf of Global Jewelry Imports when you register with Global Jewelry Imports. We really value our European customers very much and are very respectful of their privacy rights. We comply with the General Data Protection Regulation (GDPR) of the European Union and also with Etsy. Please contact us with any questions. Thank you!

Frequently Asked Questions

Free Shipping Insurance on All Jewelry

Your shipments are now protected from loss, damage, and theft.

As soon as you order, Please note insurance will be obtained for your shipment.

Claims submitted:
Damaged: Within 15 days of when the package was marked delivered
Lost: Within 30 days from the last tracking update
Stolen: Within 15 days of when the package was marked delivered

In the event, your package is lost, stolen, or damaged rest assured Global jewelry Imports has your back.

While you may be upset in the circumstance that a package was not delivered when you hoped, we hope that Global Jewelry Imports having paid for insurance on your behalf shows that while things happen outside of our control, we have your best interests in mind.

Customer Service: 479-439-0700

Shipping details

We ship worldwide! Shipping occurs five to six days a week from Fayetteville, Arkansas, USA. Our shipping carriers are USPS and UPS, and our standard options are as follows:
Domestic orders under 1 pound = USPS First Class
Domestic orders over 1 pound = USPS Priority Mail or UPS Ground, our choice.
Domestic orders over $150 (after sales discounts) = USPS with Signature Confirmation.
International orders = UPS Worldwide Economy, Standard, or Expedited, or USPS First Class or Priority, our choice.
If you pay for a specific service, we will use that service instead of our standard.

ADDRESS IS CORRECT AND COMPLETE

Make sure your ADDRESS IS CORRECT AND COMPLETE. If your package arrives at someone else’s address because you gave us an incorrect address, we are NOT responsible for replacing your lost package. If we receive the package returned to us, you are responsible for the second shipping charge and will be billed before we can reship your package to the correct address. If we do not receive the package returned to us, you may place another order.

If you have had difficulty receiving packages in the past, you may want to upgrade to USPS Priority Mail, which offers you claim protection if your package goes missing. This protection is not offered with most of our standard services.

Custom and personalized orders

For some of the stones, crystals, minerals, and costume jewelry available at our Etsy store, we deliver custom orders. Contact us with your personalized order requests via Etsy Conversations and we will get back to you promptly.  thanks!

Stone Source and fine Quality Stones and Crystals

I have built excellent ties with ethical and reliable suppliers for my stones over the past 25 years. I do my utmost to procure only real and untreated stones and will note whether they have been handled or whether I have any doubt about them in the listings. 

Sales and Discounts

In our shop, we run regular deals weekly. During these discounts, please enjoy our discounted rates. We respect any discounted price only DURING the transaction. Once a sale has finished, please do not presume that we will be able to deliver the same discounted price. If you skip a deal, feel free to check the shop to see when in the future we will be having a sale again. Our sales are not revealed ahead of time.

Questions about your order?

Please contact me at 479-439-0700 if you have any problems with your order.

Additional Returns and Exchange Details

For us, the jewelry-making business is a work of passion. We're pleased that it's our job to find proper homes for the stones we're hunting for. We want YOU to be pleased with what you got and the purchase you witnessed from Global Jewelry Imports. For us, this is an important aspect of doing business with these exciting natural goods. Please let us know immediately upon arrival if you are not pleased with what you receive.

All goods are sold as-is, but within 30 days of acquiring items, exchanges or returns are approved if they are not as advertised. Buyer pays return shipping unless we have arranged otherwise, and we are not responsible for shipping carrier loss or damage. The initial packaging must be properly packaged with the product.

Feedback

Please do not leave neutral or negative feedback without contacting us first. All products are 100% satisfaction guaranteed. If you do not contact us prior to doing so, we really cannot help as we are not even given the chance to assist. Thank you for understanding!

Sizing details

Many listings have a listed size and weight at or at the top of the definition of the page. A drop-down box where you can select from various sizes is included in some listings.

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